Account and privacy

No. You check out with just your email address, and there's no account or password to manage. Your confirmation email and order reference are your record.

Keep your confirmation email, as it holds your order reference and your QR code. If you can't find it, contact our support team with the email address you used and we'll help.

Only what's needed to sell and deliver your eSIM, which is your email address and your order details. Your card details are handled by our payment provider, not by us. Our privacy policy has the full detail.

No. Payment is handled on a secure checkout by our payment provider, and we never see or store your full card details.

No. We only send emails about your order, such as your confirmation, delivery, and useful reminders about your plan. We don't send marketing emails, and if that ever changes we'll ask for your consent first.

Browsing and buying on this site needs no cookies, and we use no advertising, analytics or tracking cookies. The only cookie we set is a strictly necessary session cookie if a staff member signs in to the admin area, and the hosted checkout may set its own strictly necessary cookies. See our privacy policy for details.

Contact our support team with your request and the email address you used to order. Our privacy policy explains your rights and how we handle your data.

Your QR code installs a data plan and isn't tied to your identity, so keep it to yourself and treat it like a ticket. Whoever installs it first claims the plan.

This store is run by TMR Digital Ltd, a company registered in England and Wales, with VAT number GB511805521. Our full company details are on our terms page.

Email our support team with your order reference, and we'll help. We're a digital store, so email is the quickest way to reach us.