Buying and payment

How ordering, payment and pricing work.

Frequently asked questions

How do I buy an eSIM?

Choose your destination, pick a plan, and pay at the checkout. Your QR code is delivered on the confirmation page straight away and emailed to you, usually within a couple of minutes.

What payment methods do you accept?

You can pay by major debit and credit card at our secure checkout. Depending on your device and browser, wallet options such as Apple Pay or Google Pay may also be available.

Which currency am I charged in?

Prices are shown and charged in pounds sterling. The exact pound total shown at the checkout is the amount charged to your card, with no currency conversion added by us. Any euro or US dollar figures shown elsewhere are approximate guides only.

Do your prices include VAT?

Prices include VAT where it applies, and the price you see is the total you pay at the checkout. Our VAT registration number is GB511805521, and our full pricing terms are on our terms page.

Will I be charged again after I buy, like a subscription?

No. Each eSIM is a one-off purchase with nothing that renews automatically. When a plan ends, you simply buy another one if you still need data.

I've paid but haven't received my eSIM. What should I do?

First, check the confirmation page and your email inbox, including the spam or junk folder, as delivery usually takes only a couple of minutes. If it still hasn't arrived, contact our support team with your order reference and we'll resend it. Your payment is safe and you won't have to chase us.

Can I buy an eSIM for someone else, or as a gift?

Yes. The QR code isn't tied to your identity, so you can forward the confirmation email to the traveller and they install it on their phone. Each QR code still works on one device only.

Can I buy more than one eSIM in a single order?

Yes. You'll get a separate QR code for each eSIM in your order, all included in your confirmation email.

Do I need an account to buy?

No. You check out with just your email address, and there's no account or password to set up. Your order reference and confirmation email are your record of the purchase.

Can I get a receipt or VAT invoice?

Your confirmation email is your receipt. If you need a VAT invoice, contact our support team with your order reference and we'll send one.

Is my payment secure?

Yes. Payment is handled on a secure hosted checkout by our payment provider, and we never see or store your full card details.

Still need help?

If you can't find the answer here, email our support team with your order reference and we'll help. We aim to reply within one business day.

Email Support@esimsfortravel.co.uk