Terms & conditions

Last updated: 18 July 2026

1. Who we are

eSIMs for Travel is a trading name of TMR Digital Ltd, a company registered in England and Wales under company number 15550089. Registered office: Suite 4387a, 60 Tottenham Court Road, London W1T 2EW. VAT registration number: GB511805521.

To get in touch about anything in these terms, email us at Support@esimsfortravel.co.uk or call us on 0330 043 1991. Related policies: our privacy policy and refund policy form part of these terms.

2. These terms

These terms and conditions apply to every purchase made through this website and to your use of the website itself. By placing an order you agree to them. Please read them before buying — but note that nothing in these terms affects your statutory rights as a consumer, including your rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

3. Who can buy

You must be at least 18 years old to place an order. By ordering you confirm that the information you give us (including your email address) is accurate — your eSIM is delivered to the email address you enter at checkout, so please double-check it.

4. What we sell

We sell prepaid travel eSIM data plans. An eSIM is digital content: a downloadable SIM profile that provides mobile data in the destinations listed on the plan. Our plans are data only — they do not include a phone number, voice calls or SMS. Connectivity is provided over local partner mobile networks via our eSIM provisioning platform.

It is your responsibility to check before purchase that your device is eSIM-compatible and carrier-unlocked. Compatibility guidance is provided on each plan page and in our install guide. If in doubt, check with your device manufacturer or carrier first.

5. Prices, currency and VAT

Prices are displayed and charged in pounds sterling (£), with approximate euro and US dollar equivalents shown as a guide. The exact £ total shown at checkout is the amount charged to your card — there is no currency conversion on your statement.

Prices include VAT where it applies. Our VAT registration number is GB511805521. We may change prices at any time, but changes never affect an order you have already placed.

6. How the contract is formed

Your order is an offer to buy. A binding contract is formed when we accept it by delivering your eSIM (or emailing your order confirmation, if earlier). We may decline an order — for example where we suspect fraud, where a pricing or listing error has occurred, or where the plan is no longer available — in which case any payment taken is refunded in full.

If we discover an obvious pricing error before delivery, we will contact you to reconfirm the order at the correct price or cancel it with a full refund.

7. Delivery

Your eSIM QR code and install link are delivered by email, normally within minutes of successful payment. If nothing arrives within 30 minutes, check your spam folder first, then email us at Support@esimsfortravel.co.uk or call us on 0330 043 1991 and we will re-send it or put it right.

8. Your cancellation rights — digital content

Under the Consumer Contracts Regulations 2013 you normally have 14 days to cancel an online purchase. For digital content supplied immediately, the law works differently: at checkout you expressly agree that we supply your eSIM straight away, and you acknowledge that once delivery has begun you lose the 14-day right to cancel (regulation 37). This is why eSIM orders cannot be cancelled once the QR code has been issued.

If you ask us to and we have not yet begun supplying your eSIM, you may still cancel — in practice delivery is near-instant, so contact us immediately if you have made a mistake. Our refund policy also sets out several situations where we refund voluntarily, including wrong-destination purchases where the QR code has not been scanned.

9. Faulty digital content — your statutory remedies

Under the Consumer Rights Act 2015, digital content must be of satisfactory quality, fit for purpose and as described. If your eSIM is faulty — for example it fails to activate because of a fault on our side — you are entitled to a repair or replacement, and if we cannot fix it, to some or all of your money back. Our support team will always try to resolve activation problems first, as most are fixed quickly.

10. Refunds

Refunds are covered in detail in our refund policy. In summary: we refund where the eSIM was not delivered, where it failed due to a fault on our side, or where you bought the wrong destination and have not scanned the QR code. Approved refunds go back to your original payment method.

11. Acceptable use

You agree to use our eSIMs and website lawfully. You must not use the service to commit fraud or other unlawful acts, resell our plans commercially without our written consent, interfere with our systems, or abuse the mobile networks that carry the service (which operate their own fair-use policies). We may suspend service or decline future orders where we reasonably suspect misuse.

12. Service limitations

Mobile coverage, speeds and availability depend on the local networks at your destination and factors outside our control (terrain, congestion, local outages, regulatory restrictions). We do not guarantee uninterrupted or fault-free service, and speeds shown (e.g. 4G/5G) are the maximums supported by the plan rather than a promised speed. Plan validity periods and data allowances are as stated on the plan at the time of purchase.

13. Our liability

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be excluded — including your statutory rights under the Consumer Rights Act 2015.

Subject to that, we are not liable for losses that were not foreseeable when the contract was made, losses not caused by our breach, or business losses (we supply eSIMs for personal use). Our total liability in connection with any plan is limited to the amount you paid for that plan.

14. Intellectual property

All content on this website — text, design, graphics and code — belongs to TMR Digital Ltd or its licensors and may not be reproduced without permission, except as permitted by law.

15. Events beyond our control

We are not responsible for delay or failure to perform caused by events outside our reasonable control, including network operator failures, internet outages, industrial action or acts of government. We will take reasonable steps to minimise the effect and resume as soon as practicable.

16. Changes

We may update these terms from time to time — the "last updated" date above shows the current version. The terms that apply to your order are those in force when you placed it. We may also improve or change the website and our plan range at any time.

17. General

If any part of these terms is found unenforceable, the rest remains in force. If we delay enforcing any right, we can still enforce it later. We may transfer our rights under these terms to another organisation; we will tell you if this happens and it will not affect your rights. These terms are between you and us — no one else may enforce them under the Contracts (Rights of Third Parties) Act 1999. These terms are the entire agreement between us in relation to your purchase.

18. Governing law and disputes

These terms are governed by the law of England and Wales, and you can bring proceedings in the courts of England and Wales. If you live in Scotland or Northern Ireland, you also benefit from any mandatory protections of, and may bring proceedings under, the law of the part of the UK where you live.

19. Complaints

If something has gone wrong, please email us at Support@esimsfortravel.co.uk or call us on 0330 043 1991 with your order reference — we aim to respond within one business day and to resolve complaints quickly and fairly. We are not currently signed up to an alternative dispute resolution scheme; if we cannot resolve your complaint, you may pursue it through the courts as described above.

eSIMs for Travel is a trading name of TMR Digital Ltd (company no. 15550089).