Delivery and your QR code

Your eSIM is delivered instantly. The QR code appears on the confirmation page the moment you pay, and a copy is emailed to you, usually within a couple of minutes.

Check your inbox and your spam or junk folder for the confirmation email, which contains your QR code. If you still can't find it, contact our support team with your order reference and we'll resend your QR code.

Your QR code stays in your confirmation email, so the simplest step is to keep that email safe. If you've lost it, contact our support team with your order reference and we'll send it again.

You scan it with your phone to install the eSIM. On iPhone, go to Settings then Mobile Data then Add eSIM; on Android, go to Settings then Network and internet then SIMs then Add eSIM. Our install guide has the full steps.

No. Each QR code installs on one device only and can't be moved to another phone once it's installed. If you change phones, you'll need a new plan on the new device.

On the same phone, you can usually reinstall it by scanning the same QR code from your confirmation email again. If it won't reinstall, contact our support team with your order reference.

You can install it any time before you travel. Your plan's days only start counting when it first connects at your destination, so setting it up early doesn't use up any of your allowance.

Yes, install it over wifi or your home data before you travel. You don't need to be at your destination to install it; it activates automatically when it connects there.

Yes. Many people install straight from the email, but a screenshot or a printout works too, which is handy if you need to scan it from another screen.

It installs onto one device, so treat it as single-use. Keep your confirmation email afterwards in case you need to reinstall the eSIM on that same phone.